Refund Policy

1. Digital goods, delivered instantly

Growvia sells websites as digital goods. Starter, Growth, Pro and Tailored packages are generated automatically from the configuration you submit and delivered as a live link plus the complete website files sent to the email address you gave at checkout. Because the files are irrevocable once sent, orders are non-refundable after delivery is complete, except in the cases set out in sections 3 and 4 below.

2. Cancelling before delivery

You may cancel and receive a full refund at any point before your website has been generated and the delivery email dispatched. For generated packages this window is short — usually minutes — so email us at info@growviauae.com immediately with your order number.

For Bespoke projects you may cancel for a full refund any time before design work begins. After kick-off, we refund the portion of the fee covering work not yet performed.

Add-ons that we fulfil by hand (SEO setup, logo design, booking system, translation, e-commerce setup and similar) are fully refundable until work on that add-on starts, even if your website itself has already been delivered.

3. If something went wrong

Contact us within 14 days of delivery if:

• your order was paid for but never delivered;
• the delivered website materially differs from the package you purchased (for example, fewer pages than the tier includes, or a missing feature listed in the package);
• the site is broken or does not load on delivery; or
• you were charged more than once for the same order.

We will first attempt to fix or regenerate the website. If we cannot put it right within a reasonable time, you receive a full refund of the amount paid for that order.

4. What is not refundable

• A change of mind, or no longer needing the website, after delivery.
• Dissatisfaction with design choices you selected yourself (style, palette, images, copy) where the package was delivered as configured. Tailored and Bespoke tiers include revision rounds for exactly this reason.
• Business outcomes — traffic, rankings, leads or sales are not guaranteed by any package.
• Content you supplied that is incorrect, or a domain, hosting or third-party service you bought elsewhere.

5. How to request a refund

Email info@growviauae.com with your order number (it starts with GRV), the email used at checkout and a short description of the problem. We acknowledge every request within one business day and give a decision within 5 business days.

6. How refunds are paid

Approved refunds are returned through the original payment method and in the original currency, via our payment provider. Funds typically appear within 5–10 business days of approval, depending on your bank or card issuer. We do not charge a processing fee for refunds; any currency-conversion difference applied by your bank is outside our control.

7. Chargebacks

Please contact us before raising a dispute with your bank — most issues are resolved the same day. Every order carries an audit log recording the payment reference, generation time, delivery email and a fingerprint of the files delivered, and we respond to disputes with that evidence.

8. Who you are contracting with

This policy is governed by the laws of the United Arab Emirates and the courts of Ras Al Khaimah have exclusive jurisdiction over any dispute arising from it.